YOU'RE IN THE RIGHT PLACE! WE ARE CURRENTLY ONLY ACCEPTING ORDERS THROUGH OUR WEBSITE.

WE DO!

CLICK HERE FOR MORE INFORMATION ON VISITING OUR SHOWROOM!

OUR SHOWROOM IS LOCATED AT 1100 GORHAM ROAD, UNIT 16, NEWMARKET, ON.

THEY SURE DO! PLEASE CHECK OUT OUR RETAIL PARTNERS PAGE FOR A LIST OF ALL OF OUR RETAIL PARTNERS!

WE ACCEPT VISA, MASTERCARD AND PAYPAL, AS WELL AS GOOGLE& APPLE PAY.

OUR STANDARD ORDER TURNAROUND TIME IS 2 TO 3 BUSINESS DAYS(THIS DOES NOT INCLUDE SHIPPING TIME).

SOMETIMES YOU GET LUCKY AND GET IT SOONER :)

DURING HIGHER VOLUME TIMES (EX: SALES, PRODUCT LAUNCHES) THIS MAY BE EXTENDED. IF YOU DO NEED YOUR ORDER IN A RUSH, KINDLY SEND US AN EMAIL AT INFO@MARKETCANDLECOMPANY.COM AND WE WILL DO OUR ABSOLUTE BEST TO ACCOMMODATE YOU.

WE OFFER COMPLIMENTARY LOCAL ORDER PICKUP FROM OUR STUDIO SPACE IN NEWMARKET, ONTARIO.

PLEASE NOTE THIS IS ONLY AVAILABLE DURING STANDARD BUSINESS HOURS, AND THESE HOURS ARE SUBJECT TO CHANGE BASED ON OUR WEEKLY IN STUDIO AVAILABILITY.

ONCE YOUR ORDER HAS BEEN PROCESSED, YOU WILL RECEIVE AN EMAIL LETTING YOU KNOW YOUR ORDER IS READY WITH ALL THE PICKUP INFORMATION AND THE APPOINTMENT BOOKING LINK TO PRE SCHEDULE YOUR PICKUP (APPOINTMENTS ARE MANDATORY).

We are currently shipping to Canada and the U.S. Please note for any U.S. orders placed, the receiver will be responsible for any import charges that may apply.

AS MUCH AS WE WOULD LOVE TO OFFER FREE SHIPPING LIKE MANY OFTHE LARGER COMPANIES, IT’S UNFORTUNATELY NOT SOMETHING MOST SMALL BUSINESSESCAN OFFER.

WE DO OFFER FREE SHIPPING OVER $150 BY USING THE CODE FREESHIP, BUT THIS CANNOT BE COMBINED WITH ANY OTHER PROMO OR DISCOUNT CODE.

WE ARE CURRENTLY USING UPS / CANPAR / FEDEX AND PURALATOR –WE HAVE BEEN ABLE TO SECURE THE BEST RATES POSSIBLE TO ENSURE A SPEEDY AND SAFE DELIVERY TO YOU!

IF YOU HAVE ENTERED A PO BOX, WE ARE REQUIRED TO SHIP VIA CANADA POST.

ABSOLUTELY! FILL OUT THE RECIPIENT'S INFORMATION IN THE SHIPPING SECTION AND IF YOU'D LIKE A NOTE ADDED (KEEP IT SHORT FRIENDS), LET US KNOW IN THE SPECIAL INSTRUCTIONS SECTION AT CHECK OUT AND WE'LL INCLUDE A SHORT AND SWEET HAND WRITTEN NOTE FOR YOU! (BUT EXCUSE OUR PENMANSHIP - WE'RE CANDLEMAKERS, NOT CALLIGRAPHERS)

DUE TO INSURANCE PURPOSES, AT THIS TIME WE ARE UNABLE TO ACCEPT USED JARS, BUT WE’VECREATED A PRETTY HANDY POST ON OUR INSTAGRAM (CHECK OUT THE JAR WASH HIGHLIGHT) ON HOW CLEAN OUT YOUR JARS SO YOU CAN RE USE THEM IN YOUR HOMES!

WE ARE CONTINUING TO OFFER REFILLS ON OUR 64 OZ XL CANDLES.

DO YOU DO CUSTOM ORDERS?

WE KNOW HOW MUCH OUR CUSTOMERS LOVE CUSTOM MARKET CANDLE COMPANY PRODUCTS BUT AT THE CURRENT TIME SMALL / INDIVIDUAL CUSTOM ORDERS ARE CLOSED FOR INDIVIDUAL ORDERS.

IF YOU'RE INTERESTED IN A BULK CUSTOM ORDER FOR YOUR NEXT SPECIAL EVENT, CLICK HERE FOR MORE INFO.

IF YOU ARE LOOKING FOR CORPORATE GIFTING NEEDS, FEEL FREE TO CONNECT WITH US TO CHAT FURTHER BY EMAILING US AT INFO@MARKETCANDLECOMPANY.COM

OUR COSTS REMAIN THE SAME NO MATTER HOW MANY WE MAKE (CHANCES ARE IT WILL JUST COST US MORE IN COFFEE AND PIZZA MONEY) SO WE ARE NOT ABLE TO ORDER THE AGRESSIVE TRADITIONAL BULK PRICING YOU MAY BE AFTER, BUT FEEL FREE TO REACH OUT BY EMAIL AND WE’RE HAPPY TO QUOTE YOU.

WE ABSOLUTELY OFFER A WHOLESALE PACKAGE FOR POTENTIAL RETAIL PARTNERS.

FEEL FREE TO FILL OUT OUR WHOLESALE APPLICATION.

KINDLY NOTE, WE ARE CURRENTLY ONLY ACCEPTING BRICK AND MORTAR LOCATIONS AND WE DO HAVE REGIONAL EXCLUSIVITY AGREEMENTS WITH MANY PARTNERS.

NOT ALL APPLICANTS WILL BE ACCEPTED.

AT THIS TIME WE ARE NOT ACCEPTING ANY FURTHER ONLINE OR GIFT BOX RETAILERS.

YAY! CANDLE MAKING CAN BE SUPER FUN, BUT AT THIS TIME WE'RE NOT OFFERING WORKSHOPS, MENTORSHIP OR CONSULTING SERVICES. (ALTHOUGH WE'RE SUPER FLATTERED THAT WOULD YOU THINK OF US)

WE RECCOMEND DOING AN IN DEPTH GOOGLE SEARCH OF SUPPLIERS CLOSEST TO YOU AND ORDERING WHAT CATCHES YOUR EYE.

AT THIS TIME OUR TECHNIQUES AND RECIPES ARE STILL HEAVILY LOVED AND PROTECTED LIKE A FIRST BORN CHILD.

WE DO NOT OFFER RETURNS OR EXCHANGES ON STANDARD ITEMS.

WE ENCOURAGE YOU TO READ THE SCENT DESCRIPTIONS IN DETAIL PRIOR TO PURCHASING AS SCENT PERCEPTION CAN VARY FROM PERSON TO PERSON, AND WE CANNOT EXCHANGE OR RETURN ITEMS BASED ON SCENT PERCEPTION OR PREFERENCE. IF YOU ARE UNSURE ABOUT IF YOU WILL LIKE A SCENT, FEEL FREE TO PURCHASE OUR TEALIGHT SAMPLE SET TO TEST OUT SCENTS FOR A LOWER COST PRIOR TO PURCHASING A LARGER SIZE.

PLEASE NOTE THAT SOY WAX CANDLES ARE INTENDED TO BE A SOFT AND SUBTLE SCENT. IF YOU ARE USED TO THE STRENGTH OF A PARAFFIN CANDLE, IT MAY TAKE EXTRA TIME TO ADJUST TO THE SUBTLE NATURE OF SOY WAX.

HAVE NO FEAR! IF YOUR CANDLE IS DAMAGED DURING SHIPPING, PLEASESEND US AN IMAGE OF THE BROKEN PRODUCT AND WE WILL GLADLY SEND A REPLACEMENT.THIS WILL NEED TO BE DONE WITHIN 5 DAYS OF RECEIVING THE PACKAGE.