All orders are placed directly through our website. We are unable to take orders over the phone or though DM's.

We sure do.

Our showroom is located at:

1100 Gorham Road, Unit 16 in Newmarket, Ontario

We’re open Monday through Saturday. Hours can vary slightly week to week, so we recommend checking Google before stopping by.

You’re always welcome to browse while picking up an order. We love seeing familiar faces.

Yes. You can find a list of our retail partners across Canada on our Retail Partners Map page.

If you’re looking for something specific, we recommend contacting the retailer first, as each location carries different inventory.

We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay and Google Pay. Please ensure your delivery information is accurate when using an expedited checkout method.

Retail orders:

Our standard processing time is 1 to 3 business days.

Wholesale orders:

Typically 7 to 10 business days unless we’ve discussed otherwise.

Bulk, custom or private label projects:

Lead times are clearly outlined in your quote before invoice so there are no surprises.

During launches or busier seasons, timelines may be slightly extended. If you’re working with a specific deadline, just let us know. We’ll always do our best to accommodate.

Yes. You can select either option at checkout.

We offer complimentary local pickup from our Newmarket studio Monday through Saturday.

You’ll receive an email once your order is ready with all pickup details. And if you have a few extra minutes, feel free to take a look around the showroom while you’re here.

We currently ship across Canada and have temporarily paused shipping to the U.S.

If you’d like to ship to the U.S., please contact us prior to ordering so we can arrange prepaid tariff charges. We are not responsible for additional customs fees or return freight from refused shipments.

We ship using UPS, Canpar, FedEx, Purolator and GLS to ensure the safest and most efficient delivery possible.

If a PO Box is entered, we ship via Canada Post, but if a PO Box and Street Address are both entered, we will default to the street address.

Our products are made in glass. They’re heavy, fragile and require protective packaging to arrive safely.

To keep things simple:

• $14 flat rate within Ontario

• $20 flat rate for heavier Ontario orders

• Live carrier rates outside Ontario

We also offer free shipping on orders over $150 using code FREESHIP. This cannot be combined with other promotions or sitewide sales.

In many cases, the actual shipping cost exceeds what you’re charged. We choose not to build shipping into product pricing because many of our customers shop locally and don’t require shipping

Soy wax can soften in extreme heat. We recommend retrieving packages promptly during warmer months. Minor surface changes are cosmetic only and do not affect performance.

Only one discount code can be used per order. Codes cannot be combined and are disabled during automatic sale events.

Absolutely.

Enter the recipient’s address at checkout and leave a short message in the special instructions box. We’ll include a handwritten note using one of our free notecards here like to elevate your gift even more.

For the best experience:

• Burn for 2 to 4 hours on the first use

• Allow the melt pool to reach the edges

• Trim the wick to 1/4 inch before each burn

• Avoid burning longer than 4 hours at a time

A proper first burn makes all the difference.

Soy wax has memory. If the first burn is too short, it may tunnel. Letting it reach a full melt pool on the first burn helps prevent this. If you notice your wick shifts or moves off centre, feel free to use a heat safe tool to nudge the wick back to the centre for an even burn.

Soy wax is natural. Minor frosting or texture variation is completely normal and does not impact how your candle performs.

Our candles are made with soy wax, which provides a clean, subtle scent experience.

If you are used to paraffin candles, which often contain higher fragrance loads and synthetic additives, soy candles may initially feel softer in scent. This is intentional and part of what makes them a cleaner burning option.

For the best scent experience, we recommend burning your candle in smaller to medium-sized rooms and allowing enough time for the wax to fully melt across the surface.

Our candles are designed to scent a space in a refined, subtle way. They are intentionally not overpowering. For larger rooms, we suggest burning more than one candle or sizing up to a double wick.

Yes. We host public candle making workshops in our Newmarket studio throughout the year.

They’re beginner-friendly, hands-on and always a good time. No experience required.

You can find any current ticket offerings here

Absolutely.

We host private in-studio workshops for birthdays, team events and special celebrations. Minimum guest counts apply. Please click here for more details

Every workshop includes guided scent blending led by our team. That’s always the heart of the experience.

From there, inclusions depend on the specific workshop. Some are our classic candle-making sessions, others may include additional products like a room spray or feature a collaboration with another local creator.

We always have a light refreshment on hand, with a few extra special touches added for certain themed or seasonal events.

Please refer to the individual workshop listing for full details on what’s included.

Workshop tickets are non-refundable.

Due to the limited, drop-style nature of our workshops, each event is actively marketed until it sells out. Once our promotional window has closed, it becomes extremely difficult to resell individual tickets.

If you’re unable to attend, we require advance notice and will do our best to transfer your ticket to a future date where space allows. Transfers cannot be guaranteed and last-minute cancellations may not be eligible.

We truly appreciate your understanding. Our workshops are intentionally small and thoughtfully produced, and each seat matters.

Yes. Our creative studio is available for select workshop rentals.

If you’re a maker, educator or creative looking to host your own class or small event, our space may be a great fit. The studio is designed for hands-on experiences and can accommodate intimate group sizes.

Availability is limited and rentals are approved on a case-by-case basis to ensure alignment with our space and schedule.

You can learn more or submit an inquiry by clicking here.

We sure do.

We offer structured online fundraising programs for schools, sports teams and community organizations.

Supporters shop using a unique code and a percentage of eligible sales is donated back to your group. No inventory, no upfront product purchases.

Please complete our fundraising request form here.

We recommend applying at least 4 weeks before your desired campaign date.

Our fundraising program is designed to support community-driven organizations.

We prioritize working with:

• Schools and parent councils

• Youth sports teams and clubs

• Registered charities and non-profits

• Local community organizations

Because our campaign calendar fills quickly, preference is often given to groups within our local community and organizations with a clear cause or fundraising goal.

If you’re unsure whether your group is a fit, feel free to submit a request through our fundraising application form and our team will be happy to review it.

We are proud to support our local community whenever possible.

As a small business, we receive far more requests than we’re able to fulfill, so unfortunately not every request can be approved. We carefully review submissions and select opportunities that best align with our community initiatives and capacity throughout the year.

We truly appreciate the work you’re doing in your community and thank you for thinking of us.

All donation and sponsorship requests must be submitted through our donation request form.

Click here to complete the request form.

We kindly ask that requests be submitted at least 3 to 4 weeks before your event so our team has time to review and coordinate support where possible.

Yes.

For simple personalized labels on individual candles, you can visit our customizable label product page.

If you’re looking for a larger quantity for an event, private label project or corporate gifting, please visit our custom projects page or feel free to email us directly to start the conversation.

We regularly work on:
Branded Candles- for more info, click here

Perfect for businesses and organizations looking to create something uniquely theirs.

Common projects include:

• Corporate gifting

• Client appreciation gifts

• Retail private label collections

• Brand collaborations

• Real estate closing gifts

You can learn more about branded candle projects here.

Special Occasion Candlesfor more info, click here

Ideal for personal celebrations and meaningful moments.

Common projects include:

• Wedding favours

• Bridal and baby showers

• Milestone celebrations

• Event guest gifts

You can learn more about special occasion candles here.

Both options can include candles, diffusers, room sprays and curated gift sets depending on the scope of the project.

We recommend reaching out 4 to 8 weeks in advance, especially during peak seasons.

This allows time for scent selection, label design, production and packaging.

If you're working with a tight timeline, feel free to reach out. We’ll always let you know what may be possible.

Minimums vary depending on the product and type of project.

Most custom and private label orders begin around 30 units per product, though smaller quantities may occasionally be possible depending on the scope of the project.

Yes. We can assist with simple label layout and formatting using your logo and brand assets.

If you have an existing brand kit, please include:

• Logo files
• Fonts
• Brand colour codes
• Any inspiration or references

This helps us ensure the final product aligns beautifully with your brand.

For larger projects, we can absolutely explore scent development or curated scent pairings.

Many clients choose from our existing scent library, which allows us to move through production more quickly.

We offer a few different packaging options depending on the scale of your project.

Many clients choose our standard packaging with custom labels, while larger projects may opt for fully branded boxes.

We’re happy to walk through the options with you.

Yes.

For larger quantities of our standard products, we can provide a custom bulk quote. Simply reach out with the product, quantity and timeline and we’ll put together options for you.

Yes. We offer wholesale partnerships for qualified retail partners.

If you are interested in carrying Market Candle Company in your store, please complete our wholesale application.

Please note, some regions may already have exclusivity agreements in place.

You can also shop our wholesale catalog directly through Faire.

We begin processing orders quickly so we can get them out the door as fast as possible. Because of this, we are generally not able to accommodate cancellations once an order has been placed.

If a cancellation is absolutely necessary and your order has not yet shipped, we may be able to cancel it. Please note that a 20% restocking fee will apply.

This helps cover payment processing fees (which are charged both when the order is placed and when it is refunded and are not returned to us), as well as the labour involved in picking and packing your order and certain packaging materials that cannot be reused, such as tissue paper, crinkle fill and thank you cards.

We wish we could be more flexible, but as a small business we also need to ensure we are not operating at a loss when an order is cancelled after it has already been processed.

We know large retailers can afford to take products back and dispose of them, but as a small business we simply don’t have that flexibility.

Once a product leaves our studio, we are unable to verify how it has been stored, handled or transported. Even small things like improper storage or a dropped candle can impact product safety.

Because of this, we are unable to accept returns or exchanges, and we cannot replace products based on scent preference.

That said, if your order arrives damaged or something is missing due to shipping, please reach out within 48 hours of delivery and we will absolutely take care of it.

Please also note that soy wax candles are designed to provide a soft and subtle scent experience. If you are used to the stronger scent of paraffin candles, it may take a little time to adjust to the more natural fragrance level of soy wax.

If your order arrives damaged, please email us with clear photos of both the product and the packaging.

As long as we receive the photos within 5 days of delivery, we will gladly arrange a replacement.

Yes. Candle making can be both fun and technical, and we’re happy to share what we’ve learned along the way.

We offer one-on-one soy candle business consulting sessions where you can ask questions about production, suppliers, branding and launching your own product line.

You bring the questions, we’ll bring the experience.